FAQs

1. HOW TO PLACE A NEW ORDER

Please visit website www.Bisleri.com or download the application (Bisleri@Doorstep) from the Play store/App store.
Create an account and share requested details.
Login to your account using registered mobile number and password.
Click on ‘Account settings’.
Click on ‘Manage addresses’, select ‘Add a new address’ to fill your address details and then click on ‘Save’.
To place order, click on ‘Shop Products’, select your city and click on ‘Go’.
Select the product you wish to order.
Click on ‘Add to cart’.
Click on cart icon and review the order with its pricing.
Click on ‘checkout’ to go to payment page.
Enter valid coupon code, if any, and click on ‘Pay Online’.
Make payment and get order confirmation.

2. HOW TO START A NEW SUBSCRIPTION

Login to your account on www.Bisleri.com or application (Bisleri@Doorstep).
Click on ‘Shop products’.
Select the product of your choice and click on ‘Add to cart’ (Kindly read delivery instructions before clicking on ‘Add to cart’).
To start with subscription, please click on the check box which reads ‘Subscribe & get additional 5 % Off on every order’ (Please read the free jar policy in case of 20l jar subscription).
Go to ‘Select the days of delivery & Payment frequency’ (subscription tenure) and choose as per your requirement.
For 20l jar subscription, if you already have empty jars, please mention corresponding number beside ‘Have empty Bisleri jars with cap? If yes, select the quantity below.’
Click on update.
Check the pricing details & split, then click on check out.
Please enter valid coupon code, if any, and click on ‘Pay online’.
Kindly make payment and get order confirmation.
Please note: Delivery will commence depending on recent selected day of delivery whilst placing subscription. Same day delivery will not be possible, hence for quicker delivery, please select the next working day.
It is suggested to analyse water consumption pattern and select the frequency accordingly for smooth subscription deliveries. You can also pause your subscription if you need to hold the delivery for a short time.

3. HOW TO PAUSE YOUR SUBSCRIPTION

Login to your account on www.Bisleri.com or application (Bisleri@Doorstep).
Click on ‘Account Settings’.
Click on ‘My subscriptions’.
Under ‘Active subscription’, click on the link which reads ‘Pause now’.
Click on ‘Yes’ for pause confirmation.
Your subscription will be paused.
Kindly visit paused subscription (Tab beside Active subscription) to revive your subscription.

4. HOW TO REACTIVATE YOUR PAUSED SUBSCRIPTION

Login to your account on www.Bisleri.com or Bisleri@Doorstep application.
Click on ‘Account settings’.
Click on ‘My subscriptions’.
Under ‘Paused subscription’, click on the link which reads ‘Active now’.
Click on ‘Yes ‘and remove the pause.
Your subscription will be Active.
Please note: The subscription needs to be activated at least 24 hours prior scheduled day. Post activation, delivery will be done according to scheduled day and frequency.

5. HOW TO RESET A PASSWORD

6. HOW TO RAISE A REQUEST FOR EMPTY JAR PICK UP / RETURN

Login to your account on www.Bisleri.com or Bisleri@Doorstep application
Click on ‘Account settings’.
Click on ‘Empty jar return request’.
Please mention the no. of jars to be picked up.
Please mention current address along with landmark.
Click on ‘Submit’.
Please note: The empty jar pick-up service is available only for 20L jars purchased through Bisleri website or app by paying an online security deposit after July 2021. If you have purchased it from a store / retailer / DB, we request you to return the empty jars to the respective seller. On raising the request, the empty jar pick up will be done within 10 working days; the refund will be done at the time of jar pick up.

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