DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITIES:

Access to and use of this site is subjected to the discretion of Bisleri and all applicable laws. You may browse this site for personal entertainment, information, education and communication but please read the terms & conditions before doing so. This Site contains many valuable trademarks, names, titles, logos, images, designs, copyrights and other proprietary materials owned, registered and used by Bisleri. By accessing and browsing the Site, you signify your acceptance of these Terms and Conditions without limitation or qualification.

• While Bisleri International Pvt. Ltd. uses reasonable efforts to include accurate and up-to-date information on the Site, Bisleri makes no warranties or representations as to the accuracy, correctness, reliability or otherwise with respect to such information and assumes no liability or responsibility for any omission or error (including without limitation typographical errors, virus and technical errors) in the content of the Site. Though due care has been taken to make the database completely reliable and error-free, Bisleri claims exemption from any liability arising out of any such error in the database.
• In no event shall Bisleri and/or its affiliates be liable for any direct, indirect, punitive, incidental, special, consequential damage or any damage whatsoever, including without limitation damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Bisleri website.
• Information on the Site is subjected to change without notice. Use of and browsing the Site is done at user's own risk. Neither Bisleri nor any other party involved in creating, producing or delivering the Site shall be liable for any direct, incidental, consequential, indirect or punitive damage arising out of your access to or use of or browsing the Site or downloading of any material, data, text, image, video or audio from the Site, including without limitation, damage to or viruses that may infect your computer equipment or other property as a result thereof. Without limiting the foregoing, everything on the Site is provided to you 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restriction or limitation regarding the exclusion of implied warranties.

COPYRIGHT AND TRADEMARK NOTICE:

• All materials, designs, texts and images (collectively, the 'Materials') contained in the Site are either the copyrighted properties of Bisleri International Pvt. Ltd., unless otherwise noted or are the copyrighted property of third parties. Bisleri neither warrants nor represents that your use of Materials displayed on the Site will not infringe the rights of third party not owned by or affiliated to Bisleri.
• You may download one single hard copy of Materials displayed on the Site for non- commercial, personal use only, provided however, you do not delete or change the copyright, trademark and other proprietary notices contained on the Materials. You should not distribute, modify, transmit or revise any of the content in any form without prior permission from Bisleri.
• Unauthorised use of the Materials is strictly prohibited and is a violation of the rights of Bisleri, including without limitation under copyright laws, trademark laws, the laws of privacy and publicity.
• The Trademarks displayed on the Site are registered and/or pending registration in the name of Bisleri or are used under license by its affiliates in the areas where Bisleri markets its products bearing these trademarks. Nothing contained on the Site should be construed as granting by implication, estoppels or otherwise, any license or right to use any Trademark displayed on the Site or any license or right to use any other trademark owned by any other third party. In the event that you misuse any Trademark in violation of these Terms and Conditions, Bisleri will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. The use or misuse of these trademarks or any other content on this site is strictly prohibited.
• The copyright of the Materials on this website belongs to Bisleri and may be copied and used only for personal and non-commercial purposes (except as previously authorised in writing by Bisleri).
• In the event that Bisleri, from time to time, allows for discussions, chats, postings, transmissions, bulletin board and the like on the Site, Bisleri is under no obligation to monitor or review such transmitted information and assumes no responsibility or liability arising from the content of any such location nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy of any such information. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or otherwise violate any law. Bisleri will fully cooperate with any law enforcement authority or court order requesting or directing Bisleri to disclose the identity of anyone posting any such information or material.
• Any legal actions pertaining to this web site shall be commenced within the competent courts in Mumbai to the exclusion of other courts.

TERMS OF SERVICE

• The following terms and conditions constitute an agreement between you and Bisleri International Pvt Ltd. (“BIPL”, “we” or “us”) and You, by visiting, using the site and registering with us you signify that you accept (unconditionally and irrevocably) these terms and conditions, including that you consent to the information practices disclosed in our Privacy Policy, which is incorporated herein by reference, and that you agree to comply with applicable laws, governed and interpreted by the country(hereinafter referred to as India). Please note that the website is provided on As Is basis without any warranties. If you are registering an account or using the Site on behalf of an individual or entity other than yourself, you represent that you are authorized by such individual or entity to accept these Terms of Service on such individual or entity’s behalf.
• In addition, you understand that the features products and services offered on website may be altered, improved, removed or adapted at any time by BIPL in its sole discretion and without any notice. If you do not agree to these terms and conditions, please refrain from using this Website and exit immediately.

1. GENERAL

• The following Terms of usage governs the use of the website, its products and services provided by BIPL. These terms apply to the products and services generally and the additional terms of services applicable to each product or service offering are set forth below In terms of information Technology statutes, this documents is an electronic record, under the laws of India. This document is published in accordance with the provisions of Rule 3(1) of the Intermediary Guidelines Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of usage for access or usage of the Website. The headline of each section in this Agreement are only for the purpose of organizing the various provisions of this Agreement in orderly manner. These headings shall not be used by either party to interpret the provisions contained under them in any manner. Further the headings have no legal or contractual value.

2. MODIFICATION OF TERMS

• We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions

3. YOUR RESPONSIBILITY

• It is your responsibility to use virus-checking software on any material downloaded from the Site and to ensure the compatibility of such software with your equipment. In circumstances where you provide us with personally identifiable or other information provided to us shall be governed by our Privacy Policy.

4. PRODUCTS OR SERVICES (if applicable)

• Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
• We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-to-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

5. DELIVERY TERMS AND CONDITIONS

• We currently deliver only in selected cities in India.
• We deliver the products based on the availability of the stock.
• Each order may be delivered in more than one delivery slot.
• Deliveries may be made from various retailers, our authorised distributors or directly from our Factory.
• We take all efforts to deliver the products within agreed time.
• Customer needs to check and verify each product for its damages, expiry dates and quantity before receiving the products and acknowledging the orders.
• Unless otherwise agreed, you will not hold us liable for delays due to shortage of product in the market, import delays from manufacturers, general holidays, strikes, natural calamities, vehicle breakdown
• BIPL shall not be responsible for non-availability, delay or any delivery warranties of Products due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, Government decisions, operational & technical issues, Epidemic or Pandemic or any other Act of God or condition beyond the control of BIPL constituting force majeure.
• Empty jar pickup order is only eligible for the user who has ordered a Bisleri 20-litre water can from the Bisleri@doorstep website and app and has paid a jar deposit online post-July '21.
• Customer is eligible to raise any requests related to the discrepancy in delivery updates within three days upon receiving communication on his/her registered mobile/email. Such requests can be raised on our toll-free - 18001211007 or email - wecare@bisleri.co.in. In absence of any requests in the specified timeframe, the Company cannot proceed with order cancellation/ refund / product delivery.

6. DELIVERY TAT

• Our standard delivery time-frame for all Bisleri@Doorstep orders is the next working day following order confirmation.
• Delivery TAT for Branded merchandise and Hand Purifiers is upto 7 working days.
• Delivery TAT for Vedica Glass Bottles is upto 4 working days.
• Bisleri's 20-litre empty jar pickup TAT is 10 working days from the date of pickup request placed on Bisleri@doorstep.

7. RETURN / REFUND POLICIES

• Products may not be eligible for return in any case. However, the Company may replace the product after verification of the underlying concern.
• This product cannot be returned due to the consumable nature of the product.
• The Hand Purifier and Merchandise Products cannot be returned or exchanged.
• Defective merchandise products will be replaced in the next 5-6 working days after placing a request with the customer care team via email or call. For highlighting any defects, please send us an email within 3 days after receipt of the damaged product along with product pictures on wecare@bisleri.co.in
• In case of defective "Glass Water Bottle/s" please send us an email on the day of delivery, highlighting the number of damage bottles along with product pictures on wecare@bisleri.co.in. Refund amount for the damage glass water bottle will be credited to consumer’s accounts within 7 working days once the refund requested is accepted by Bisleri
• In case of any cancellations, refunds for pre-paid orders will be processed to the original mode of payment.
• Free Jar pickup requests can only be placed post completion of the subscription plan.
• Any dispute will be investigated by our team for a maximum of six months after the purchase date. Any claim beyond the specified timeframe cannot be held against the Company. The Company, in rare cases, may be able to deliver the product after determining the cause of concern, but it cannot issue a refund.
• Customers who wish to share their experiences with the used product need to contact us within 1-2 days of opening the product. Upon registering such an experience, the customer is expected to retain more than 50% of the product. Our team will objectively review the case. If the information is found to be legitimate, we'll issue a replacement. Please note that the Company's decision will be final in such cases. Bisleri reserves the right to make policy decisions in the above cases. No additional compensation/freebies will be provided under any circumstances in these cases. Liability for any order/product is limited to the value of the order/product.

8. PRICE AND PAYMENT TERMS

• The price of the product shall be quoted on the website from time to time
• All the products listed on the website will be sold at MRP unless otherwise specified. Prices are inclusive of Goods and Service Tax but excludes delivery cost which will be added to the total amount due when you view the item in shopping basket. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery
• Jar deposit: Deposit would be Rs. 150/- per jar. (It is mandatory to handover empty Jars with jar caps. If caps are missing, Rs.3 per jar will be charged extra or deducted from the deposit).
• All the Merchandise Products are available on pre-paid payment terms.

9. PAYMENT POLICY

• At the time of Check out the payment option can be selected for online Payment through Net banking, Debit card, Credit Card, UPI, and Wallet. We accept payment by most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer decline to authorise payment for any reason. We also carry out a standard pre-authorisation check on your payment card and our products shall not dispatch until these pre-authorisation check has been completed. Please note that your card issuer may charge you online handling fees or processing fees. We are not responsible for the same.

10. CANCELLATION/ RESCHEDULING OF ONE TIME ORDER

• Consumer can cancel the order within 2hrs after placing the order.
• Refund amount will be credited to consumer’s accounts within 7 working days once the refund requested is accepted by Bisleri.
• For any rescheduling please inform us before 24 hours through our Customer care no. 1800 121 1007 or write us on wecare@bisleri.co.in. Please refrain from using social media platform for rescheduling your deliveries
• Any delay/ no delivery related complaints can be raised by contacting our customer care no. 1800 121 1007 between 8:00 AM to 8:00 PM on that particular day.

11. CANCELLATION/ RESCHEDULING OF A SUBSCRIPTION & EMPTY JAR PICK UP ORDER

• If you wish to cancel the Subscription you may please call us on our customer care no. 1800 121 1007 or write us on wecare@bisleri.co.in.
• We will process your refund of the undelivered quantity within 7 working days of the cancellation of the subscription.
• Upon cancellation of the subscription, the discounts provided shall cease immediately and the same shall be deducted from the refund amount.
• You will be required to enter a number of jars available at your end for a refund.
• The jar deposit will be refunded by the retailer/ distributor or the company as the case may be within 7 working days from collection of the Jar.
• You can check your return jar order status under my account - empty jar pickup order on Bisleri.com & Doorstep app.
• Please note - the pickup agent may refuse your return jar request/order if incase the empty jar is damaged and not in the refillable condition as per Bisleri Standard.
• The customer will be entitled to raise empty collection requests only for those empties for which the customer has paid an online security deposit to Bisleri through its online platform - Bisleri@doorstep website and app post-July '21.
• The jar cannot be accepted under an empty jar pick up order if it has been unused for 1 month for any reason or used with local water or another liquid. The pickup agent may not accept your return jar request/order if the empty jar is damaged or not in refillable condition according to Bisleri standards.
• Empty jars purchased from any retailer/distributor must be returned to the same seller for a refund. Bisleri@doorstep (website and app) is not responsible for such returns. Please note that the company’s decision will be final in such cases. Bisleri reserves the right to make policy decisions in the above cases.
• For any rescheduling please inform us before 24 hours through our Customer care no. 1800 121 1007 or write us at wecare@bisleri.co.in. Please refrain from using social media platform for rescheduling your deliveries
• Any delay/ no delivery related complaints can be raised by contacting our customer care no. 1800 121 1007 between 8:00 AM to 8:00 PM on that particular day.

12. ACCOUNT CLOSURE

• You will be required to place the request for refund of deposit through the website https://shop.bisleri.com/ and the request will be directed to our customer care. Your account closure will be initiated within 48 hours of your request. However, as a process our customer care executive will contact you within 48 hours on receipt of your request to reconfirm the same and initiate the closure. Upon closure, the retailer/distributor will be notified to refund the deposit within 7 working days from pick up of the empty jar.
• You will be required to enter a number of jars available at your end for a refund. A jars for deposit refund jars balance left with the consumer on deposit.

13. CONFIDENTIAL INFORMATION:

• Unless expressly authorized by other party, neither party shall disclose to any Third party any information or materials provided by the other party under the Agreement and reasonably understood to be confidential “(Confidential Information”), or use such Confidential Information in any manner other than to perform its obligations under the Agreement. Furthermore, you will and will ensure you or your authorized users will keep in strict confidence all passwords and other access information to Services. This section shall survive termination or expiration of this Agreement.

14. COPYRIGHT AND TRADEMARK NOTICES ALL RIGHTS RESERVED

• We are the owner and/or authorised user of all trademarks, service marks, design marks, trade dress, patents, copyrights, database rights and other intellectual property (collectively, the “Intellectual Property”) appearing on or contained within the Site. Except as provided in these Terms of Use, your use of the Site does not grant you any right, title, interest, or license to any such Intellectual Property you may access on the Site. Except as provided in these Terms of Use, any use or reproduction of the Intellectual Property is prohibited.

15. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

• General
• Your access to and use of website and other materials on, or through, this website is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such website. We have taken reasonable steps to ensure the information provided by us on this web is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties.
• We aim to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the website without notice. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our website is unavailable at any time or period.

16. LIMITATION OF LIABILITY

• In no event will we be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of:

• Access to, or use of this website, or delay or inability to use this website, or any information contained in this website; or,
• The availability and utility of services
• Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded by applicable law. Any rights not expressly granted herein are reserved by us.

17. INDEMNITY

• As a condition of use of this website, you agree to indemnify us from and against any and all liabilities, expenses (including attorneys fees) and damages arising out of claims resulting from your use of this website, including without limitation any claims alleging facts that if true would constitute a breach by you of these term.

18. LIMITATIONS ON USE

• You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use. You agree to use the Websites services to make only legitimate purchases. You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility.

• You agree to not abuse the Website. Abuse, includes, without limitation, using the Website to:

• Defame, harass, stalk, threaten, abuse or otherwise violate others; rights as defined by applicable law.
• Harm or interfere with the operation of others; computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
• Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
• Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or notices of patent, copyright or trademark.
• Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
• Download or upload files that are unlawful to distribute through the Website.
• Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works deriving from the Website.
• Cause an excessively large load on the infrastructure of the Website.
• Falsely use a password or personal identification number during logging into the Website, or misrepresent ones identity or authority to act on behalf of another. Violate this Agreement in any other manner.

19. APPLICABLE LAWS AND JURISDICTION:

• This Agreement shall be governed by and construed in accordance with Indian Law subject to jurisdiction of the courts of Mumbai, India. Any/ all dispute, claims arising out of or relating to this agreement, the parties shall endeavor to settle such disputes amicably by mutual consultation and discussion. If parties do not come to any settlement within 30 days of raising such dispute, then the said dispute shall be referred to the court of appropriate jurisdiction in Mumbai and under applicable laws.

20. ENTIRE AGREEMENT

• These Terms of Use, including our Privacy Policy constitute the entire agreement between you and us in relation to its subject matter and supersedes any and all prior promises, representations, agreements, statements, and understandings of any sort whatsoever between us. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be unenforceable or invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties intentions as reflected in that provision and the other provisions of the Terms of Use shall remain in full force and effect. We may, at our option, cede, assign, or otherwise transfer any or all of our rights and obligations under the Conditions of Use to any third party or parties at any time